The HOW of Tough Conversations

Past Event

Presented by Carolien Moors, HardTalk Biz Coaching

The HOW of Tough Conversations

Regardless of your experience, responsibilities and personality, we all face tough workplace conversations and tense moments during meetings or one-on-one encounters.

Think of situations such as performance discussions, balancing the needs of a client with the procedures of your financial institution, conversations with loved ones about working long hours, turning down a candidate, or being turned down from a job opportunity yourself. These are testing moments, in which it may be difficult to see and think clearly, or worse, in which emotions run wild, rationality flies out the window, and we see ourselves freeze, explode or otherwise react regrettably.

There is of course no ‘one size fits all golden formula’ for tough conversations, yet there are numerous insights and tips for you to apply to make challenging situations more predictable and manageable. This interactive session helps you reflect on your behavioral and thought patterns and provides easy to apply tips on how to deal with conversational hot buttons and change the course of a conversation to one that honors your own and the other person’s needs and wishes.

We hope you can join us!

Forum Schedule

  • 11:30 - 11:45am Arrive, sign-in and pick up your lunch and beverage.
  • 11:45am - 12:45pm Relax, enjoy lunch and participate in the interactive discussion.
  • 12:45 - 1:00pm Wrap-up and depart.

Cancellation Policy - Cancellations received prior to Wednesday, February 14th will not be charged. Cancellations received after 2/14 (and all event no-shows) will be charged the full applicable fee.



Wednesday, Feb 21, 2018


11:30am - 1:00pm


IDS Conference Center

3rd Floor
80 8th Street South
Minneapolis Minnesota 55402